Saturday, April 3, 2010

Helpline hours reduce from 1 April 2010

The big news at WGWG is the decision at the March business meeting to reduce Helpline coverage from 7 nights a week to 4 nights a week. Starting from 1 April we'll be available Sunday through to Wednesday, from 7.30pm to 9.30pm. This will be for a 3-month trial period and then we'll make a decision whether to continu...e or revert back to 7 nights a week. It’s a positive step that addresses the problem of us not having enough volunteers to be on the phones 7 days a week, 365 days a year at present. It also gives both our callers and trainees more certainty about when we’ll be available.